Lanna Rose Jewelry is committed to delivering exceptional quality and customer satisfaction. As part of this commitment, we offer a 90-day warranty policy on our jewelry, designed to protect against manufacturing defects under normal use. This policy covers rare instances of fading, tarnishing, breakage, and loose stones.
During the 90-day period following the date of purchase, if any jewelry item exhibits fading or tarnishing attributable to material quality, Lanna Rose Jewelry will undertake necessary repairs or provide a replacement at no additional cost to the customer. Similarly, in the event of breakage or loose stones resulting from our craftsmanship, the item will be either repaired or replaced, subject to the terms of this policy.
This warranty is valid solely for the original purchaser, contingent upon presentation of proof of purchase. It is important to note that this warranty does not extend to damage caused by misuse, unauthorized alterations, loss, or theft. Furthermore, any modifications or repairs conducted by unauthorized third parties will result in the voiding of this warranty. The decision to repair or replace an item will be made at the discretion of Lanna Rose Jewelry, based on the nature of the issue and the availability of products.
For any warranty claims or further assistance, customers are advised to contact our customer service team at contact@lannarosejewelry.com. Our representatives will provide detailed instructions and support throughout the claim process.
Lanna Rose Jewelry reserves the right to modify the warranty policy without prior notice. However, please note that these changes are made to continually uphold our commitment to quality and customer satisfaction.
